COSCO
SITC
PACIFIC LINES
Thursday, 31/10/2019, 13:40 (GMT +7)
1296
Competing With E-Commerce Giants
Despite the highly competitive environment, it is possible for small and mid-sized companies to compete with the e-commerce giants. It just takes creativity, a strong, optimized supply chain and, of course, exemplary customer service.
Paul D'Arrigo, vice president of information technology for Spend Management Experts, offers this advice.
1. Provide excellent customer service.
Ensure the customer has a great experience from visiting your website all the way through to last-mile delivery, and sometimes even back to the e-commerce provider in terms of a return, replacement, or refund.
2. Offer real-time tracking for customers.
Once the order is purchased and packaged for delivery, providing real-time tracking for customers is a must. So is offering options for delivery type. Simply put, give customers more control over their purchases.
3. Pick up the phone. Human interaction in today's tech-friendly environment goes a long way in the delivery of excellent customer service.
4. Think like Amazon, but don't be like Amazon.
Be different. Differentiate yourself by offering a unique product or service. At the same time, learn from how Amazon manages its operations.
5. Make the back end of your website awesome. Ensure the buying process is as seamless as possible. For example, make sure orders placed online are connected to fulfillment processes for faster delivery to the customer. Be transparent with your final order costs, including shipping charges, to avoid cart abandonment.
6. Hold just the right amount of inventory.
Don't have too much or too little inventory. A good inventory management system may be an idea worth considering. Inventory management systems can help with forecasting as well as linking available inventory between online and physical stores.
7. Incorporate reverse logistics.
Depending on product category, the average return rate can be as low as eight percent or as high as 40 percent. Total product returns represented a $260.5-billion loss in sales for retailers in 2015, according to the National Retail Federation, so knowing how to most effectively get the product back to you is critical.
8. Manage shipping costs.
Although giving customers more control over their purchases is important, you need to manage costs to achieve profitable growth. Even though the trend is toward faster delivery times, can you really afford it? What are your options for optimizing shipping cost savings? Consider consolidating shipments and/or changing small parcel service levels.
9. Plan for seasonal hikes.
Be prepared for demand spikes with enough inventory and collaborate with your delivery providers to ensure on-time delivery.
10. Prepare to adapt quickly.
The e-commerce market is constantly changing. Not only should you simply adapt, you should also innovate. Lead the charge by introducing a new product or service.
(Source: Inboundlogistics)
Featured News
- Hapag-Lloyd applies Peak Season Surcharge from East Asia to USA and Canada
- The world\'s largest container ships MSC Irina and MSC Loreto floated
- MSC (Mediterranean Shipping Company) - The world\'s leading container shipping lines
- Information you need to know about Maersk Line
- Top 10 export and import goods between Vietnam - Philippines in the first 5 months of 2020
Market News
.webp)
_(2).webp)
HOT PROMO
See more
2913
Other
Expiry date
CÔNG TY TNHH DỊCH VỤ LOGISTICS BẢO VẬN
2.6
1861
FCL
23 Days
Freight cost
Expiry date
NP LOGISTICS CO.,LTD
2.4
6
Other
Expiry date
INTERLOG CORP - CÔNG TY CỔ PHẦN GIAO NHẬN TIẾP VẬN QUỐC TẾ
Verified
1.3
80
FCL
25 Days
Freight cost
Expiry date
 Nền Trắng.webp)
CÔNG TY CỔ PHẦN THT CARGO LOGISTICS
0.2
71
FCL
25 Days
Freight cost
Expiry date
CÔNG TY CỔ PHẦN THT CARGO LOGISTICS
0.2
WHY PHAATA.COM?
USERS/MONTH
LOGISTICS COMPANIES
REQUEST FOR QUOTEŚ
QUOTATIONS
VIETNAM LOGISTICS COMMUNITY
5 Steps to Get the Best Quote
Find price quickly
and
Send quote request
Compare Quotes
and
Selection
Contact for Further Consultation
and
Send request booking
Get feedback
and
Direct Negotiation
Management
and
Evaluate
Freight rates
Sea freight
45
Days Transit
- ₫89,709,000 / 40'HQ
Valid till: 2026-02-14
Công ty T&T Global Agency
1.8
16
Days Transit
- ₫4,749,300 / 20'GP
- ₫13,720,200 / 40'GP
- ₫13,720,200 / 40'HQ
Valid till: 2026-01-31
CÔNG TY CỔ PHẦN THƯƠNG MẠI VÀ TIẾP VẬN ĐẠI DƯƠNG
0.5
3
Days Direct
- ₫1,187,325 / 20'GP
Valid till: 2026-02-12
CÔNG TY TNHH THƯƠNG MẠI VÀ DỊCH VỤ LƯU PHƯỚC LỘC
2.7
35
Days Direct
- ₫69,392,550 / 20'GP
- ₫94,194,450 / 40'GP
- ₫94,194,450 / 40'HQ
Valid till: 2026-01-31
ALLIANCE INTERNATIONAL LOGISTICS CO., LTD
Verified
4.1
7
Days Direct
- ₫26,385 / 20'GP
- ₫1,583,100 / 40'GP
- ₫1,583,100 / 40'HQ
Valid till: 2026-01-28
Chi nhánh tại Khu vực Bắc Bộ - Công ty TNHH Giao nhận vận chuyển Quốc tế Trường Hải
3
7
Days Direct
- ₫395,775 /cbm
Valid till: 2026-01-31
WR1 MASTER CONSOL
Verified
2.1
8
Days Direct
- ₫0 /cbm
Valid till: 2026-02-01
CÔNG TY TNHH VẬN TẢI BIỂN MINH NGUYÊN
0.1
19
Days Direct
-
Refund
₫1,978,875 /cbm
Valid till: 2026-01-31
CÔNG TY TNHH VẬN TẢI BIỂN MINH NGUYÊN
2.6
30
Days Direct
- ₫1,055,400 /cbm
Valid till: 2025-12-31
CÔNG TY TNHH THƯƠNG MẠI DỊCH VỤ 3N
0.2
30
Days Transit
- ₫1,319,250 /cbm
Valid till: 2025-12-31
KHAI MINH GROUPS CO., LTD – Ho Chi Minh Branch
2.6
Air freight
1
Days Direct
- 49,438 ₫/kg
Valid till: 2026-01-31
CÔNG TY TNHH EVERGLORY LOGISTICS VIỆT NAM
2.6
7
Days Transit
- 139,841 ₫/kg
Valid till: 2026-01-31
CÔNG TY CỔ PHẦN DỊCH VỤ VÀ HẠ TẦNG Ô TÔ THÀNH CÔNG
2.1
4
Days Direct
- 212,399 ₫/kg
Valid till: 2026-01-17
AN BÌNH EXPRESS
2.6
4
Days Transit
- 97,625 ₫/kg
Valid till: 2026-01-31
MAXTENA SHIPPING&FORWARDING AGENT CO., LTD
2.7
1
Days Direct
- 65,963 ₫/kg
Valid till: 2026-01-10
TTL Cargo Max
2.6
Rail freight
20
Days Direct
- ₫192,610,500 / 40'HQ
Valid till: 2026-01-31
CÔNG TY CỔ PHẦN VẬN TẢI VÀ THƯƠNG MẠI ĐƯỜNG SẮT
Verified
3.8
3
Days Direct
- ₫11,236,500 / 20'GP
- ₫14,982,000 / 40'GP
- ₫14,982,000 / 40'HQ
Valid till: 2025-09-30
SilverSea Co.,Ltd
2.5
26
Days Transit
- ₫170,836,600 / 40'GP
- ₫170,836,600 / 40'HQ
Valid till: 2024-12-31
WORLDLINK LOGISTICS VIET NAM COMPANY LIMITED
1.8
10
Days Direct
- ₫25,502,000 / 20'GP
- ₫25,502,000 / 40'GP
- ₫25,502,000 / 40'HQ
- ₫25,502,000 / 45'HQ
Valid till: 2024-12-31
VIPUTRANS
1.8
3
Days Direct
- ₫17,620,110 / 40'HQ
Valid till: 2024-10-31
CÔNG TY CP PROSHIP
1.8
Road freight
6
Hour
- ₫3,600,000 / 20'GP
- ₫4,100,000 / 40'GP
- ₫4,100,000 / 40'HQ
Valid till: 2026-01-31
CÔNG TY CỔ PHẦN THƯƠNG MẠI VÀ TIẾP VẬN ĐẠI DƯƠNG
0.5
1
Day
- ₫4,100,000 / 40'GP
Valid till: 2026-02-18
CÔNG TY TNHH THƯƠNG MẠI DỊCH VỤ 3N
0.2
9
Hour
- ₫15,039,450 / 20'RF
Valid till: 2025-11-30
Headway Joint Stock Compnay
3.5
2
Day
- ₫60,000,000 / 20'GP
- ₫80,000,000 / 40'GP
- ₫80,000,000 / 40'HQ
- ₫80,000,000 / 45'HQ
Valid till: 2026-10-31
CÔNG TY CỔ PHẦN MORNING LOGISTICS
2
1
Day
- ₫4,500,000 / 40'HQ
Valid till: 2025-09-30
CÔNG TY TNHH LOGISTICS FV
2.5
Request For Quotes
Help you send and receive quotes from Forwarders on the market quickly and efficiently.
See more
